“Attack!'s loyal talent network and strong management team allowed us to quickly and effectively scale across dozens of markets seemingly overnight. Collaboration between their management and local teams meant high reliability, and locally-nuanced activation of a national campaign”.

Tony Paske, Head of Field Marketing | Lime

Preparing for an Event

Bringing any event to life is a challenge in itself, more so when you’re organizing an experiential marketing event. It’s a complex task that takes an immense amount of planning and strategy, with execution needing to be almost flawless. Not only does it have to be memorable, it has to connect with your audience and contribute to your bottomline. From conceptualization to logistics, implementation, documentation, and much more, they are many intricate facets to executing an event. One crucial component being having the right people in place to make that happen, which leads to our main point: event staffing. Much to their own detriment, many marketers and brands make the mistake of planning around their event staff as an afterthought or a last minute addition; this is for a number of reasons, with not having enough time or resources for instance. This is where hiring a staffing agency or a brand ambassador company comes into play.

Staffing Agencies: Why Some Brands Decide to Go it Alone

It's understandable that some brands won't outsource their staffing needs; after all, who knows their company better than themselves? Here are a few common misconceptions about the perceived value of in-house staffing:

We feel it’s cheaper to handle it internally. While paying a 1099 resource internally is less expensive, two things need to be considered in that equation. Firstly, the task of recruiting, vetting, and managing, this is where the majority of the additional cost comes in hiring a staffing agency, and secondly, the missed opportunity and loss in productivity should you hire poorly or be unable to hire at all. Conducting background checks, reference verification, and the like, is a time-consuming process, tasks which event staffing agencies are most effective and efficient at. This is a small part of what they do for a living; trust them, they know what they’re doing.

I want to know who is working my programs. The right staffing partner will thrive on transparency. They will want you involved every step of the way, from final selection, to hiring, training, management, and more. They will also give you direct access to the staff so that it feels as if the agency is simply an extension of your internal team; you still hold the reigns and have the final word.

Staffing agencies don't really understand our requirements like we do. Not every staffing agency will get your requirements, which is why it’s up to you to do your due diligence prior to selecting one. The right event marketing agency or brand ambassador company will know their specializations as well as their limits. Before taking any job, they will first understand who you are and what you need to best determine the most effective approach.

Staffing Agencies:Why You Should Consider Them

For some companies, there is simply not enough time or resources to solely handle event planning themselves, with event staffing a key factor in particular. For experiential marketing agencies, this area is even more crucial. To be able to successfully carry out memorable experiences that build brand loyalty and drive engagement and ROI, the right people in place are a must. Seasoned event staffing agencies understand the power of engagement and know how to leverage people’s potential so that you can make the most out of your event experience.

Equipped with local market knowledge and up-to-date with the latest staffing techniques and tools, brand ambassador companies and similar agencies that are worth your salt will complement your team effortlessly so that you can focus on the core aspects of your event and achieve your goals. With the right staffing agency, you are partnering with brand ambassadors/advocates, street teams, promotional staffing, etc., to help you expertly and efficiently represent your brand. In addition to saving time and resources, listed below are a few advantages you get when partnering with an event staffing company.

Advantages:

You have access to a wide network of resources and connections. Equipped with insider knowledge, you have access to local market knowledge, exclusive and sought out locations, as well as quality talent not typically found on mainstream job platforms or through the usual approaches.

You get to work with an expert partner. A good staffing agency will have extensive knowledge of the latest industry trends and tools, as well as enough experience to guide and provide insight. They will also be reliable, adaptable, and professional.

You don’t have to worry about compliance or risk. They know what their obligations are and will go the extra mile in ensuring you won’t have to deal with potential liabilities, fees, or penalties. They are thorough and will make sure you are protected and productive.

You have increased flexibility and efficiency. Aside from cost efficiency, you won’t miss out on opportunities, lose out on productivity, and should staffing challenges or setbacks arise, they will promptly and effectively find replacements.​

Uses:

Staffing agencies or brand ambassador companies can help you recruit for the following job types and positions:
Types of employment:
  • temporary (with a beginning and end date)
  • temp-to-hire (initially a temporary assignment but with the potential for employment with the company in the future)
  • direct hire (candidate is brought on board for a full-time position with the agency acting as a recruiter)
  • Photos that show you in the best possible way
  • Fully clothed with clean appearance
Types of event staffing positions:
  • Bartenders
  • Brand ambassadors
  • Coat checkers
  • Crowd control stewards
  • Emcees/Hosts
  • Event managers /supervisors /coordinators
  • Event producers
  • Event sales
  • Performers
  • Production assistant
  • Promotional models/Staffing
  • Street teams
  • Trade show staffing
  • Tour managers (and the list goes on)

The "Respect the Ride" Campaigning

Campaign Challenges

  • To be able to ramp up and ramp down quickly for a short to mid-term field marketing campaign
  • To deploy resources nationally to support existing resources in each target market
  • To eliminate the HR headache associated with hiring, onboarding, and managing over 500 individuals across 29 markets
  • To tap into into the local event, activation intel quickly and easily without having to pay for such local intel research

Campaign highlights

  • We efficiently recruited, trained, and scheduled Field Market Managers and Brand Ambassadors across 29 markets
  • Collaborated with Lime HQ and Local Lime Ops teams on scheduling, event, and location preferences
  • Created customized local schedules for each market to activate 4-5 days a week for 4 weeks
  • Developed management processes/procedures which lead to a near-perfect staff show rate of 99%
  • Designed and developed a custom reporting tool to monitor results at a national, local, and daily level

Let’s speak to our team

Chat with our team to get expert insights into your unique challenges
Contact Sales
Brand ambassador companies and similar agencies that are worth their salt will complement your team effortlessly so that you can focus on the core aspects of your event and achieve your goals.

Conclusion

You hire professionals in all areas of the event experience you are building for your clients. From production to a/v to premiums, fabrication, security, and catering. Why wouldn't you hire experts in event staffing for the same reasons? Hire the best so that you can focus on the master plan of the event and the experience of your clients knowing full well you have a partner that will take your vision and manage it with excellence.

Remember, the people you hire, brand ambassadors, promotional staff, event managers, etc, they will be the first line of engagement between your experience and your audience. They are the face of your brand and will help make or break your event, so don’t treat them as ‘extras’ or an afterthought. When you partner with the right event staffing agency for your goals and your needs, the results for your brand and your bottomline are exponential.

References